Latest patch: v1.033. Click here to download the patch or here to view the patch readme.txt file.

 

PAYMENT FAQ:

How much does Greyhound Manager cost?

£19.99 UK Sterling. You may also choose to pay in US dollars or Euros but whatever payment currency you choose your bank/credit card company will convert to your local currency.

How do I get the game?

Go to http://www.greyhoundmanager.com and download the game. The download includes a free unlimited play demo so you can try before you buy. When you are ready to buy just run the full version (GM shortcut from your desktop) and complete the payment process.

What happens if I change computer or format my hard drive? Do I lose the game?

No. On purchase you are emailed a serial number. If, for example, you purchase a new machine, you simply download the game again and re-register the game using your serial number. The game will then be unlocked again.

What payment methods do you accept?

We use softwraps secure payment system. You can pay using credit or debit cards or Paypal.

I purchased Greyhound Manager and have lost my serial number and have now bought a new computer or reformatted my hard drive etc. How do I get the game working again?

This is by far the most common support request. Firstly, please make a note of the serial number (or purchase ref.) that will be emailed to you once your purchase has been completed. You need this to reactivate the game if you buy a new PC or reformat your hard drive. If you lose this information we can provide it (email support@greyhoundmanager.com). Let us know the email address you used to purchase and the licence holders name (the name you purchased under) and we will return your details.

To reinstall the game download it again from the website and reinstall. Run the game and select the REACTIVATE THE LICENCE option. Enter your name and serial and the game will be unlocked.

I can't pay for the game!

The most common cause of the payment screen not appearing is software you may have blocking internet access of third party software. This is usually related to your firewall. You can configure your firewall to allow the application to have internet access or simply disable the firewall for a moment while you pay. You can then reactivate the firewall (The game only needs to connect to the internet while you pay and not afterwards).

During the payment process I get an error and the process does not complete.

A. This is often related to cookies (cookies are used by websites to store data you may be inputting before it is processed). Open up your web browser and click on 'Tools', then 'Internet Options', then 'Privacy' and click 'Sites'. Just add www.softwrap.com and click the 'Allow' button.

When I try to pay for the game I get an ACTION CANCELED browser window and nothing happens.

A. This commonly occurs if the user is on a dial-up or slow internet connection. Do not close the browser window. The payment software is loading and can take a few minuets to load correctly.

While entering my payment details I get a PLEASE ENTER CORRECT CARD DETAILS dialog box even though I have entered my card number correctly.

A. If you have entered SPACES in your card number remove these and payment should process fine.

My payment is being refused.

A. Softwrap have stated that due to increased (AVS) security checks with STERLING payments even the smallest error such as wrong case or space in the wrong place can result in payment being refused. Please check your details carefully.

I have another question concerning payment.

A. The payment process uses Softwrap's secure servers. Once payment is made via credit card the game is 'unlocked' and can be played. Please contact us with any questions/issues.

 

GENERAL FAQ:

When I try to run the game (demo or full version) I get a 'COULD NOT CREATE DIRECT INPUT OBJECT' error!

A. Do you have a USB mouse? If so please try a PS2 mouse or read the following:

you can set USB LEGACY SUPPORT (or USB MOUSE SUPPORT) from your BIOS (so the game will work with your USB keyboard/mouse). All BIOS's are different. You should not do this unless you are comfortable with it (you may need to get someone to help):
1. Turn on your computer and enter the System Setup for BIOS before Windows starts.
2. After you enter the BIOS, look for the USB Legacy Support (or USB MOUSE SUPPORT) setting. Usually, this setting is found under the Advanced, Peripheral, or Peripheral Configuration menu, however your BIOS may be different.
3. Select USB Legacy Support (or USB MOUSE SUPPORT) and change the setting to Enabled. Do not change any other BIOS settings.
4. Save the settings and exit the BIOS. Allow Windows to start. If that does not work or you get any problems you can go back into your BIOS and set it back.

The installer locks up during installation!

A. This is usually due to a conflict with Anti-virus software while installing a new font required by the game or other similar software. Some third party virus checkers can block the installation of the game. Try disabling these while you install.

There is no text on the bookmakers blackboard (race screen) or I have other graphical problems/crashes.

A. Try rebooting. If this problem remains then update you video card drivers. Out of date video card drivers are a common cause of graphical problems/crashes.

The text in the game overlaps and appears too big.

A. Have you set your desktop fonts to LARGE? If so set them back to SMALL via the con troll panel. Select: Start > Settings > Con troll Panel> Display > Settings > Advanced.

Both the Demo and the Full version crash on startup.

A. Do you have a recent version of DirectX on your machine? Starters Orders requires DirectX 7 or above to work correctly. Visit the Microsoft website to download DirectX.

Either version crashes on startup with a 'Can't set video mode' error.

A. GM requires a graphics card that can support 800x600x32bit display mode. This won't be a problem unless you have a very old graphics card installed.

During the race the scrolling looks wrong or the race sequence runs slowly.

A. Unless your machine is below the minimum spec (or you have not updated your vide card drivers recently) you should not have any problems with the race sequence. On some newer video cards there will be an Antialiasing setting (in the video card settings). If you have Antialiasing set ON the try setting it either APPLICATION CONTROLLED or OFF and this should fix any slow down issues. If this does not help try setting the 'reduce to 16bit colour' option in the menu and reboot.

Where is the manual for the game?

The manual is stored in word format on your hard drive. From your desktop click START > (ALL) PROGRAMS > GREYHOUND MANAGER > INSTRUCTIONS.

EMAIL: support@greyhoundmanager.com